If your organization uses Single Sign-On to manage access to third-party software, Raken can be configured to work with your identity provider. SSO ensures your team logs into Raken using the same credentials they use for the rest of your systems — no separate passwords required.
Quick Answer
SSO for Raken is set up by our team in partnership with your IT department. Contact Raken Support at help@rakenapp.com or call +1 866-438-0646 to get started. Once enabled, SSO is managed under Company > SSO in the web app.
How to Set Up SSO
Step 1: Contact Raken Support
Email us at help@rakenapp.com or call +1 866-438-0646 to express your interest in SSO.
Step 2: Account Review
The Raken team will review your account to confirm it qualifies for SSO configuration.
Step 3: Provide Your SSO Details
Our team will request the key configuration details from your IT department needed to connect your identity provider to Raken.
Step 4: SSO Enabled
Once configuration is complete, SSO will be active. Your team can then log into Raken using your organization's existing SSO credentials.
Troubleshooting & FAQ
What identity providers does Raken support?
Raken supports all standard OpenID and SAML-based SSO providers.
Does Raken support two-factor authentication (2FA) through SSO?
Yes. If your identity provider has 2FA enabled, it will apply when users authenticate through Raken via SSO.
How long does SSO setup take?
Once the correct configuration details are shared, SSO can typically be enabled in minutes.
Does SSO control user permissions inside Raken?
No. Raken SSO supports authentication only. Roles and permissions are still managed inside Raken under Company > Roles & permissions.
Can individual employees bypass SSO if needed?
Yes. An SSO bypass option can be enabled per employee from their profile page in the Raken web app.
Technical Specifications
Compatibility: Web app and mobile app
Supported protocols: OpenID and SAML-based providers
2FA support: Yes — via your identity provider
Plan Required: Contact your account manager to confirm eligibility
Role Required: Account Administrator to manage SSO settings
Considerations
SSO setup requires coordination between Raken's team and your IT department.
SSO controls login authentication only. User roles and permissions inside Raken are managed separately.
Individual employees can be granted an SSO bypass for specific circumstances.
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More Questions?
Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!