Whether you have a quick question, need help with your account, or want to report an issue, the Raken Support team is ready to help. This article covers all the ways to reach us and how to check for known system issues.
Quick Answer
Contact Raken Support by chat, email at help@rakenapp.com, or phone at +1 866-438-0646. We're available Monday–Friday, 7:00 AM–7:00 PM ET and aim to respond within 5 minutes during business hours.
How to Contact Support
Live Chat
The fastest option. Chat directly with a support rep and get a response in under 5 minutes during business hours. Start a chat at the Raken Customer Success Hub.
Send us a message at help@rakenapp.com.
Phone
Call us at +1 866-438-0646. If we're unavailable, leave a message and we'll call you back.
Support hours: Monday–Friday, 7:00 AM–7:00 PM ET
How to Reset Your Password
Step 1: Go to the Login Screen
On the Raken web app at app.rakenapp.com/login or in the mobile app, click or tap Forgot Password.
Step 2: Enter Your Email
Enter the email address associated with your Raken account and click Continue.
Step 3: Check Your Inbox
Check your email for a reset link from Raken. Click the link and follow the prompts to create a new password.
Didn't receive the email? Check your spam folder first. If it's not there, you may have unsubscribed — contact us via chat and we'll reset it manually.
How to Check for Known Issues
Check our System Status page for real-time updates on any active incidents or outages.
Troubleshooting & FAQ
What are Raken's support hours?
Monday–Friday, 7:00 AM–7:00 PM ET. If you reach out outside of business hours, we'll respond on the next business day.
How do I contact the sales team?
Email hello@rakenapp.com or call 858-290-4477.
Where can I find self-service help?
The Raken Help Center has step-by-step articles for every feature. The Raken Learning Center has video tutorials and training guides.
Technical Specifications
Support channels: Live chat, email, phone
Support hours: Monday–Friday, 7:00 AM–7:00 PM ET
Response goal: Within 5 minutes during business hours
Plan Required: All plans
Considerations
For urgent issues outside business hours, leave a voicemail at +1 866-438-0646 and we'll follow up at the start of the next business day.
Check the System Status page first to confirm if a known incident is in progress.
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More Questions?
Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!