The Raken Support team is here to help you get the most out of Raken. Whether you have a quick question or need help resolving an issue, we're committed to responding fast and getting you back to work.
Quick Answer
Raken Support is available Monday–Friday, 7:00 AM–4:00 PM PT. You can reach us by chat, email, or phone. Our goal is to respond to every inquiry within 5 minutes and resolve issues within 3 hours during business hours.
How to Reach Us
Live Chat
The fastest way to get help. Chat directly with a support rep and get a response in under 5 minutes during business hours. Start a chat from the Raken Customer Success Hub.
Send us a message at help@rakenapp.com. We typically respond within 5 minutes during business hours.
Phone
Call us at +1 866-438-0646. If we're unavailable, leave a message and we'll call you back as soon as possible.
Support hours: Monday–Friday, 7:00 AM–7:00 PM ET
Self-Service Resources
Help Center — Hundreds of step-by-step articles for every Raken feature: help.rakenapp.com
Raken Learning Center — Video tutorials, training guides, and product deep dives: customers.rakenapp.com
System Status — Real-time updates on any known issues or incidents: rakenapp.statuspage.io
Our Support Commitment
When you contact Raken Support, here's what you can expect:
First response: Within 5 minutes during business hours
Time to resolution: We aim to resolve all issues within 3 hours
Customer satisfaction: We target a CSAT score of 93% or higher
We track these metrics continuously and use them to improve our service. If you're not satisfied with your support experience, let us know — your feedback helps us get better.
Sales and Billing
For questions about plans, pricing, or upgrading your account, contact our sales team:
Email: hello@rakenapp.com
Phone: 858-290-4477
More Questions?
Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!