Your employees are the foundation of your Raken account. Adding them to the Company Directory gives them access to the right projects, controls what they can see and do, and ensures your field and office teams stay connected.

To add an employee to Raken:

Log into the Raken Web App. Click Directory in the left side navigation bar, then click Employees.

Click the orange + Employee button in the top right corner of the page.

Choose the role that matches the employee's level of access in Raken:

Note: If the role you select would add a new paid seat to your account, a warning banner will appear on screen before you save. Review the banner to confirm the seat change before proceeding.

Note: if the name, email, or other details you enter match an existing user already in the account, Raken will surface that existing profile instead of creating a duplicate. This is expected, not an error, update the role on the existing profile rather than trying to force a second, separate record for the same person. See the FAQ below.

Fill in the employee's information. First Name, Last Name, and Email are required for all roles except Worker.

Click the orange Save button. The employee will receive an email invitation to create their Raken password.

From the employee's profile page, click Projects to select which projects the employee should have access to.

To add multiple employees at once, click the ellipsis (…) button next to + Employee and select Import. Download the pre-formatted CSV sample file, complete it with your employee data, and upload it to import all employees at once.

Click Directory > Employees and click the employee's name.

Select the section you need to update: Info, Default attributes, Projects, or Certifications.

Click the orange Save button.

By default, the Employees list only shows active employees. Inactive and deleted employees are hidden, not removed, and can be brought back at any time.

From Directory > Employees, click Filters in the top left corner. Change the status filter to include Inactive and/or Deleted, then apply. Anyone who was previously an employee, whether inactivated on purpose or removed, will now appear in the list.

Find the employee in the filtered list. Click the ellipsis (…) to the right of their name and select Make active. Their profile, history, and default attributes are restored as they were, they don't need to be re-entered from scratch.

Note: remember to change the status filter back afterward, otherwise inactive and deleted employees will continue to show alongside active ones on future visits to this list.

A Worker has no Raken login — their time is entered by a supervisor. A Project Worker has a limited login with access to My Time and Schedule, and can clock in and out using Raken Time Clock.

A warning banner appears when the role you selected would add a new paid seat to your account. This is expected behavior — review the banner to confirm whether the seat addition is intentional before clicking Save.

This is expected behavior, not an error or a bug. When the information you enter (such as name or email) matches an existing user already in the account, Raken surfaces that existing profile rather than creating a duplicate record for the same person. If the existing profile just needs a different role, update the role there directly instead of trying to add them again as a new employee.

They're likely inactive or deleted, which hides them from the default Employees view. Click Filters at the top of the Employees list and include Inactive and/or Deleted in the status filter. Once you find them, you can reactivate them via the ellipsis (…) > Make active if needed.

Yes. Check the boxes next to employee names on the Employees list, then use the bulk action options in the top right corner.

Yes. Select the employee and choose Inactivate from the bulk actions. Their data is preserved but they lose access to Raken.

Open the employee's profile and click Resend invite. Ask them to check their spam folder.

Email addresses cannot be changed by Account Administrators or employees directly. Once an employee has accepted their invite and created a Raken login, their email address is tied to their account credentials and the field becomes locked. To update an employee's email address, contact Raken Support at help@rakenapp.com or call +1 866-438-0646 and our team will make the change on the backend.

The employee export shows each employee's default crew name only — not every group they belong to. An employee can be a member of multiple crews, but the export reflects the single default crew set on their profile. To set or check it: open the employee's profile, go to Default attributes, and update the Crew name field. If the export shows no crew for most employees, it's because no default crew name has been set on their profiles — assign one there to have it appear in the export.

Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!