Can't log in to Raken? Resetting your password takes less than two minutes from the web or mobile app.
Quick Answer
On the Raken login screen, click or tap Forgot Password, enter your email address, and follow the link sent to your inbox to create a new password.
How to Reset Your Password on the Web
Step 1: Go to the Login Page
Visit app.rakenapp.com/login.
Step 2: Click Forgot Password
Click the Forgot Password link below the login form.
Step 3: Enter Your Email
Enter the email address associated with your Raken account and click Continue.
Step 4: Check Your Email
Check your inbox for a reset link from Raken. Click the link and follow the prompts to create a new password.
How to Reset Your Password on Mobile
Step 1: Open the Raken App
Open the Raken mobile app and tap Sign In.
Step 2: Tap Forgot Password
Tap the Forgot Password link on the login screen.
Step 3: Enter Your Email and Check Your Inbox
Enter your email address and tap Continue. Follow the reset link in your inbox to create a new password.
Troubleshooting & FAQ
I didn't receive the reset email — what do I do?
Check your spam or junk folder first. If it's not there, you may have unsubscribed from Raken emails in the past. Start a chat at rakenapp.com/raken-customer-success-hub and we'll reset it manually.
I don't know which email address I used for Raken
Contact your Account Admin — they can look up your employee record in Directory > Employees. If you're the Account Admin, contact us at help@rakenapp.com.
The reset link expired — what do I do?
Return to the login screen and repeat the Forgot Password process to receive a new link.
Technical Specifications
Compatibility: iOS 15+, Android 10+, and all major web browsers
Plan Required: All plans
Role Required: Any user with a Raken login
Considerations
Password resets are sent to the email address on file. Keep your email current in your employee profile.
Workers (no-login role) do not have a Raken password and cannot reset one.
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More Questions?
Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!