Can't log in to Raken? Resetting your password takes less than two minutes from the web or mobile app.
Quick Answer
To reset your Raken password:
On the login screen, click or tap Forgot Password.
Enter your email address and click Continue.
Follow the reset link sent to your inbox to create a new password.
How to Reset Your Password on the Web
Step 1: Go to the Login Page
Visit app.rakenapp.com/login.
Step 2: Click Forgot Password
Click the Forgot Password link below the login form.
Step 3: Enter Your Email
Enter the email address associated with your Raken account and click Continue.
Step 4: Check Your Email
Check your inbox for a reset link from Raken. Click the link and follow the prompts to create a new password.
How to Reset Your Password on Mobile
Step 1: Open the Raken App
Open the Raken mobile app and tap Sign In.
Step 2: Tap Forgot Password
Tap the Forgot Password link on the login screen.
Step 3: Enter Your Email and Check Your Inbox
Enter your email address and tap Continue. Follow the reset link in your inbox to create a new password.
Troubleshooting & FAQ
I didn't receive the reset email — what do I do?
Check your spam or junk folder first. If it's not there, you may have unsubscribed from Raken emails. Start a chat at rakenapp.com/raken-customer-success-hub and we'll reset it manually.
I don't know which email address I used for Raken.
Contact your Account Admin — they can look up your employee record in Directory > Employees. If you're the Account Admin, contact us at help@rakenapp.com.
The reset link expired — what do I do?
Return to the login screen and repeat the Forgot Password process to receive a new link.
Technical Specifications
Compatibility: iOS 15+, Android 10+, and all major web browsers
Plan Required: All plans
Role Required: Any user with a Raken login
Considerations
Password resets are sent to the email address on file. Keep your email current in your employee profile.
Workers (no-login role) do not have a Raken password and cannot reset one.
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More Questions?
Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!