Whether you have a quick question, need help with your account, or want to report an issue, the Raken Support team is ready to help.
Quick Answer
To contact Raken Support:
Live Chat: Start a chat at rakenapp.com — under 5 minutes during business hours.
Email: support@rakenapp.com
Phone: 866-438-0646, Monday–Friday, 7:00 AM–7:00 PM ET
How to Contact Support
Live Chat
The fastest option. Chat directly with a support rep and get a response in under 5 minutes during business hours. Start a chat at rakenapp.com.
Send us a message at support@rakenapp.com.
Phone
Call us at 866-438-0646. Support hours: Monday–Friday, 7:00 AM–7:00 PM ET.
How to Reset Your Password
Step 1: Go to the Login Screen
On the Raken web app or mobile app, click or tap Forgot Password.
Step 2: Enter Your Email
Enter the email address associated with your Raken account and click Continue.
Step 3: Check Your Inbox
Click the reset link in your email and follow the prompts to create a new password. Didn't receive the email? Check your spam folder. If it's not there, contact us via chat or at support@rakenapp.com and we'll reset it manually.
How to Check for Known Issues
Check our System Status page for real-time updates on any active incidents or outages.
Troubleshooting & FAQ
What are Raken's support hours?
Monday–Friday, 7:00 AM–7:00 PM ET. If you reach out outside of business hours, we'll respond on the next business day.
How do I contact the sales team?
Email hello@rakenapp.com or call 858-290-4477.
Where can I find self-service help?
The Raken Help Center has step-by-step articles for every features, in addition to video tutorials and training guides.
Technical Specifications
Support channels: Live chat, email, phone
Support hours: Monday–Friday, 7:00 AM–7:00 PM ET
Response goal: Within 5 minutes during business hours
Plan Required: All plans
Considerations
For urgent issues outside business hours, leave a voicemail at 866-438-0646 and we'll follow up at the start of the next business day.
Check the System Status page first to confirm if a known incident is in progress.
More Questions?
Feel free to email us or call us at 866-438-0646. We're always glad to answer your questions!