If your organization has Clock In & Clock Out Questions enabled, you'll be prompted to answer a short set of questions each time you clock in or out. This helps your company capture important information — like safety attestations or site conditions — directly at the time of your clock event.
Quick Answer
To answer Clock In & Clock Out Questions in Raken:
Open the Raken mobile app and navigate to your clock screen.
Tap Clock In or Clock Out.
Answer each question on the screen that appears.
Tap Save in the top right corner to submit your responses and complete the clock event.
Questions are assigned by your administrator and may appear at clock-in, clock-out, or both.
How to Answer Clock Questions on Mobile
This feature is only available on the Raken mobile app.
Step 1: Navigate to Your Clock Screen
Open the Raken mobile app. Tap Time in the bottom navigation bar.
Team Members — tap Time, then tap the Clock tab
Project Workers — tap Time, which opens to the Clock view
Step 2: Select Your Project
Tap the Project button to select the project you are clocking into.
Step 3: Clock In or Clock Out
Tap Clock In to start your shift, or Clock Out when done.
Step 4: Answer the Questions
A screen appears with the questions assigned to your clock event. Response types may include: Yes/No/N/A · Yes/No · Checkbox · Text Answer · Choice List · Signature. Mandatory questions must be answered before the clock event can be completed.
Step 5: Save Your Responses
Tap Save in the top right. Your responses are submitted and the clock event is recorded.
Troubleshooting & FAQ
Why am I being asked questions when I clock in or out?
Your organization has Clock questions enabled. These are set up by your administrator to capture safety attestations, compliance checks, or other required information at each clock event.
What happens if I don't answer a mandatory question?
You will not be able to save and proceed until all mandatory questions have a response.
Do I need to answer questions every time I clock in or out?
Yes, if your organization has questions configured for that clock event. Your administrator determines when questions appear — some require them only at clock-in, others at clock-out, others at both.
Can I go back and change an answer after saving?
No. Once saved, responses cannot be edited from the mobile app. Contact your supervisor or administrator if a correction is needed.
I don't see any questions when I clock in. Why?
Your organization may not have Clock questions enabled, or they may not be configured for the clock event you're completing. Contact your administrator to confirm.
Technical Specifications
Compatibility: iOS 15+, Android 10+
Offline Capability: No — requires an active connection
Plan Required: All plans (Time Clock add-on required)
Add-on Required: Time Clock add-on
Role Required: Team Members and Project Workers
Considerations
Clock questions must be enabled and configured by an Account Administrator in Company > Time > Policies > Settings > Verification.
Questions are assigned at the policy level — different employee groups can have different question sets.
Mandatory questions block the clock event until answered.
The Time Clock add-on is required for this feature.
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More Questions?
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