Raken Clock In & Clock Out Questions let you customize the prompts employees see every time they clock in or out. Use them for safety attestations, site-specific compliance checks, injury reporting, or any information your organization needs to capture at the start or end of a shift.
Quick Answer
To set up Clock In & Clock Out Questions:
Click Time in the left navigation, then click Review > Clock questions.
Click Templates, then click + New template.
Add your questions, set response types, and click Publish.
Assign the template to a policy: Company > Time > Policies > Edit policy > Settings > Verification.
Select your template under Clock in questions and/or Clock out questions, then click Save & finish.
Requires the Time Clock add-on.
Creating a Question Template
Step 1: Navigate to Clock Questions
Log into the Raken web app. Click Time in the left navigation, then click Review > Clock questions. Click the Templates tab.
Two default templates are pre-loaded. You can edit these or create new ones.
Step 2: Create a New Template
Click + New template. Give it a name. Choose from Raken-provided template questions or create your own from scratch.
Step 3: Add and Configure Questions
Add questions and configure each one:
Edit question text — click the text to update it
Response type — click the arrow to the right to select: Yes/No/N/A · Yes/No · Checkbox · Text Answer · Choice List · Signature
Mandatory — check to require a response before clocking in or out
Reorder — drag questions using the handle on the left
Delete — click the ellipsis (...) and select Delete
Step 4: Add Sections (Optional)
Click + Add Section to group questions. Give each section a title and description.
Step 5: Publish the Template
Click Publish. The template is now available to assign to a Time Policy.
Assigning a Template to a Time Policy
Step 6: Navigate to Time Policy Settings
Click Company in the left navigation, then click Time > Policies. Click Edit policy.
Step 7: Assign the Template
In Settings under Verification, select your template from the Clock in questions and/or Clock out questions dropdown. You can assign different templates to each event.
Step 8: Save
Click Save & finish. Employees assigned to this policy will now be prompted to answer the selected questions when clocking in and/or out.
Reviewing Completed Responses
Click Time in the left navigation, then click Review > Clock questions. The Questions tab shows completion data per question. The Completed tab shows individual responses by employee and date.
Troubleshooting & FAQ
Do Clock Questions require the Time Clock add-on?
Yes. Contact your account manager to enable it.
Can I use different templates for clock-in and clock-out?
Yes. Assign separate templates to Clock in questions and Clock out questions independently.
Can I make questions mandatory?
Yes. Check the Mandatory box when building the template. Employees cannot complete the clock event without answering mandatory questions.
Who can create and manage question templates?
Only Account Administrators can create, edit, publish, and assign question templates.
Technical Specifications
Compatibility: iOS 15+, Android 10+ for field use; web app for setup and review
Offline Capability: No — responses require an active connection
Plan Required: All plans (Time Clock add-on required)
Add-on Required: Time Clock add-on — contact your account manager to enable
Role Required: Account Administrator to set up; workers and Project Workers to answer
Considerations
The Time Clock add-on is required. Contact your account manager to enable it.
Clock questions only appear for Time Clock and Kiosk events — not supervisor entries.
Different templates can be assigned to clock-in and clock-out events independently.
Mandatory questions must be answered before the clock event can be completed.
Only Account Administrators can create templates and assign them to policies.
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More Questions?
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