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How to Use Raken Time Clock

In this article, learn how to enable and use Raken Time Clock so employees can capture their own time in the field, including equipment and classification capture at clock-in.

Written by Carolina Manos

Raken Time Clock lets every field employee capture their own time directly from the Raken mobile app — no supervisor needed. Once enabled, workers clock in and out on their own device, and all entries flow automatically into the Time tab and daily report. Time Clock reduces timecard errors, eliminates buddy punching, and frees supervisors to focus on the work.


Quick Answer

To use Raken Time Clock:

  1. Enable Time Clock in your Time Policy: Company > Time settings > Policies > Edit policy > Settings > toggle on Employee time clock.

  2. Invite workers — assign them the Project Worker role in Directory > Employees.

  3. Workers tap Time in the bottom navigation and tap Clock In.

  4. Workers tap Clock Out when done.

All clock entries sync in real time to the Time tab and daily report.

Time Clock is part of Time Cards, which require the Performance Plan, plus the Time Clock add-on on top of that. Not available on Basic.


How to Set Up Time Clock on the Web

Step 1: Enable Time Clock in Your Policy

Log in to the Raken web app. Click Company in the left navigation, then click Time settings > Policies. Click Edit policy. In the Settings section under Time tracking, toggle on Employee time clock. Click Save & finish.

Step 2: Invite Workers to Use Time Clock

Click Directory in the left navigation, then click Employees. Click + Employee and assign the Project Worker role. Click Save — the employee receives an invitation to create their Raken account.

To upgrade an existing worker: find them in the employee list, click their name, update their role to Project Worker, and save. To disable Time Clock for a specific employee without changing their role: click the ellipsis (...) next to their name and select Disable time clock.


How to Clock In and Out on Mobile (Workers)

Step 3: Open the Time Tab

Workers tap Time in the bottom navigation bar.

Step 4: Select a Project

Tap Select Project and choose the project.

Step 5: Clock In

Tap the green Clock In button. If Photo ID or Clock in questions are enabled in the policy, the employee is prompted before the clock-in is confirmed. If equipment and/or classification selection is enabled for the policy, the employee also selects those at this point — see "Equipment and Classification at Clock-In" below.

Step 6: Log Breaks (if applicable)

While clocked in, tap Take break to start a break. Tap End break to resume. Break types are determined by the employee's Time Policy.

If the policy has Enforce break lockout turned on for that break type, the End break button stays disabled until the break's minimum duration has elapsed — the employee sees a message explaining how much longer they need to wait and to contact their supervisor if they need to clock in sooner. A supervisor can override this from Supervisor Clock. See How to Create Breaks for Time Policies in Raken for full details on break lockout and Break Alerts.

Step 7: Switch Projects, Cost Codes, Classification, or Equipment (if needed)

Tap the ellipsis (...) menu and select Switch. Choose the new project, cost code, classification, or equipment — Raken automatically splits the time entry at the point of the switch, closing the current segment and opening a new one. Switch is for recording a genuine change partway through the punch; if a value was simply entered wrong from the start, use Edit instead (see "Editing an Active Punch" below) so no split is created.

Step 8: Clock Out

Tap the red Clock Out button. If Photo ID or Clock out questions are enabled, the employee is prompted before clock-out is confirmed.


Equipment and Classification at Clock-In

Supervisors can enable equipment and classification capture right at clock-in for Time Clock, Kiosk, and Supervisor Clock — not just on supervisor-entered time cards.

  • Where it's turned on: Company > Time settings > Policies > Edit policy > Settings > Production section. Toggle on Allow employees to select classifications and/or Allow employees to select equipment and its cost code. These toggles apply to every clock surface on that policy — Time Clock, Kiosk, and Supervisor Clock alike, not just employee-facing ones.

  • Equipment has a dependency. The equipment toggle stays greyed out until Equipment Tracking is enabled at Company > Time Settings > Advanced. Turn on Equipment Tracking first, then the policy toggle becomes available. Classification has no such dependency.

  • Repeat per policy. Policies are company-level and the default policy is auto-assigned to new employees — a crew on a different policy won't see these fields until the same toggles are turned on for their policy too.


Editing an Active Punch

Supervisors can now fix the cost code, classification, or equipment on a punch that's still open — without clocking the employee out and back in, and without creating a split. From Time > Clock (web) or the Clock tab (mobile), select the active entry and choose Edit.

  • Edit corrects, Switch splits. Edit changes what the punch has been all along — no new entry is created. Switch records a real change at a point in time and creates a new segment. Use Edit for a mistake made at clock-in; use Switch for a genuine mid-shift change.

  • Permission-gated. A field is only editable on an active punch if its policy toggle (above) is enabled. If none of cost code, classification, or equipment is enabled, the Edit option isn't shown at all.

  • Individual only. Active-punch Edit isn't available for multi-employee Supervisor Clock entries — it applies to single-employee punches only.

The Clock view on web now also shows the current cost code, classification, and equipment for every active punch at a glance, without opening each entry individually.


How Supervisors Manage Clock Events on Mobile

From the Time tab, supervisors can manage clock events for their entire crew. Tap Time in the bottom navigation, then tap the Clock tab. Each crew member shows their current status and hours for the day. Tap the ellipsis (...) next to any employee to take action.

Available actions: Clock in · Take break · End break · Switch (project/cost code/classification/equipment) · Edit (active punch) · Clock out

Each action opens with the time field pre-filled to the current moment — tap the field to pick a different time instead, for example to log a punch that should have happened earlier. There's no longer a separate "at" option for each action; picking the time is built into the single action itself.

Supervisors can also bulk clock in or out their entire crew using the ellipsis (...) at the top of the screen. Equipment selection and active-punch Edit are not available on multi-employee (bulk) Supervisor Clock entries — cost code and classification still are.

If a worker's break is subject to Enforce break lockout, Supervisor Clock is the only way to end that break early. The supervisor will see a warning that this breaks compliance before they can confirm.


How Supervisors Manage Clock Status on the Web

Click Time in the left navigation, then click Clock. The Clock page shows all employees with their current status, project, crew, clock-in time, current cost code/classification/equipment, and live hours for the day. Click the ellipsis (...) next to any employee to clock them in, out, or make a correction.


Time Clock Add-On Features

Photo ID

Raken's AI Photo ID captures an image at clock-in and/or clock-out and matches it against the employee's profile to prevent buddy punching. Mismatches are flagged in Time > Review > Photo ID. See Raken Photo ID.

Clock In & Clock Out Questions

Custom questions can be assigned to clock-in and clock-out events to capture compliance information — such as safety checks. Responses are reviewed in Time > Review > Clock questions. See Clock In & Clock Out Questions.

Geofencing

Flags employees who clock in or out outside the project radius, sends location-based reminders, or prevents clock-in when off-site. Configured in the Time Policy Settings section. See Time Clock Geolocation Verification and Reporting.

Break Lockout

Hard-blocks an early clock-in from a short break at Time Clock until the break's minimum duration has elapsed. Configured per break type in the Time Policy's Breaks section. See How to Create Breaks for Time Policies in Raken.


Troubleshooting & FAQ

Is Time Clock available on the Basic plan?

No. Time Clock is part of Time Cards, which require the Performance Plan, and it additionally needs the Time Clock add-on enabled. Basic plan accounts have neither, they use Work Logs instead.

A worker doesn't see the Clock In button — why?

The worker must have the Project Worker role and Time Clock must be enabled in their assigned Time Policy. Confirm in Directory > Employees (role) and Company > Time settings > Policies (Time Clock toggle). Also confirm the account is on the Performance Plan with the Time Clock add-on active.

Can a supervisor clock out an employee who forgot to clock out?

Yes. From Time > Clock on the web or the Clock tab on mobile, click the ellipsis (...) next to the employee and select Clock out. On mobile, the time field is pre-filled to the current moment — tap it to enter the correct time instead, then save.

What is the difference between a Project Worker and a Worker?

A Worker has no Raken login — their time is entered by a supervisor. A Project Worker has a limited Raken login (My Time and Schedule only) and can clock in and out on their own device using Time Clock.

Do Time Clock entries appear on the daily report?

Yes. All entries sync in real time to the Time tab and daily report — as long as the employee has an active signal.

Can I use Time Clock and supervisor entry at the same time?

Yes. Both can be enabled simultaneously in the same Time Policy. All entries appear together in the Time tab and daily report.

Does Time Clock work offline?

No. Time Clock requires an active connection. For offline time entry, use Daily Logs > Time Cards on mobile.

A worker can't end their break even though enough time has passed — why?

Check the exact minimum duration configured on that break type in the Time Policy — break lockout uses that value, and it may be longer than expected. If the worker genuinely needs to clock in early, a supervisor can override via Supervisor Clock.

I don't see equipment or classification options when clocking in — why?

These fields are opt-in per Time Policy under Settings > Production. Confirm Allow employees to select classifications and/or Allow employees to select equipment and its cost code are turned on for the employee's specific policy — policies are company-level, so a different crew on a different policy needs the same toggles set separately. Equipment additionally requires Equipment Tracking to be enabled first at Company > Time Settings > Advanced.

What's the difference between Switch and Edit on an active punch?

Switch records a genuine change partway through the shift and creates a new, separate entry (a split). Edit corrects something that was wrong from the very start of the punch and makes no split — it just updates the current entry. Switching twice in quick succession still creates two entries; there's no merge window, so use Edit instead if you're correcting a mistake rather than recording a real change.

Why is the Edit option missing on an active punch?

Edit is gated by the same policy toggles that control clock-in selection. If none of cost code, classification, or equipment selection is enabled for that policy, the Edit option won't appear at all. It's also not available for multi-employee (bulk) Supervisor Clock entries — only single-employee punches.

Where did "Clock in at," "Take break at," etc. go from the supervisor menu?

They've been folded into the base action. Clock in, Take break, End break, and Clock out each now open with the time pre-filled to the current moment — tap the time field to pick a different one instead of using a separate "at" option. The result is the same; there's just one entry point per action instead of two.


Technical Specifications

  • Compatibility: Mobile app (iOS 15+, Android 10+) for clocking in/out; web app for setup and review

  • Offline Capability: No — Time Clock requires an active connection

  • Plan Required: Performance Plan (part of Time Cards), plus the Time Clock add-on. Not available on Basic. Equipment capture at clock-in additionally requires Equipment Tracking enabled.

  • Add-on Required: Time Clock add-on — contact your account manager to enable

  • Role Required: Account Administrator to configure; Project Workers to clock in/out


Considerations

  • Time Clock requires the Performance Plan plus the Time Clock add-on. Not available on Basic.

  • Time Clock must be enabled in the employee's assigned Time Policy before they can clock in.

  • Workers must have the Project Worker role to use Time Clock on their own device.

  • To disable Time Clock for a specific employee: Directory > Employees > ellipsis (...) > Disable time clock.

  • Photo ID, Clock questions, Geofencing, and Break Lockout require the Time Clock add-on and must be enabled in the Time Policy.

  • Time Clock entries follow the overtime rules, breaks, and rounding settings in the employee's Time Policy.

  • If break lockout is enabled for a break type, only Supervisor Clock can override an early clock-in — the employee's own device cannot.

  • Equipment and classification at clock-in are opt-in per Time Policy (Settings > Production section) and apply uniformly across Time Clock, Kiosk, and Supervisor Clock — not just employee-facing surfaces. Equipment additionally requires Equipment Tracking enabled first.

  • Active-punch Edit lets a supervisor correct cost code, classification, or equipment on an open punch without creating a split — gated by the same policy toggles, and not available for multi-employee Supervisor Clock entries.

  • The web Clock view shows the current cost code, classification, and equipment for every active punch.

  • On the Supervisor Clock mobile menu, each action (Clock in, Take break, End break, Clock out) opens with a pre-filled, editable time field — there's no separate "at" version of each action anymore.


More Questions?

Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!

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