Raken Photo ID uses AI-powered identity verification to reduce buddy punching and time theft. When enabled, employees are required to take a photo when clocking in or out. Raken matches that photo against the employee's profile photo — flagging any mismatches for administrator review.

Quick Answer

To enable Raken Photo ID:

Click Company in the left navigation, then click Time > Policies.
Click Edit policy on the relevant policy.
In Settings under Verification, toggle on Photo ID.
Select when photos are required — clock-in only, clock-out only, or both.
Click Save & finish.

Requires the Time Clock add-on. Works with both Time Clock and Kiosk.

Enabling Photo ID on the Web

Step 1: Navigate to the Time Policy

Log into the Raken web app. Click Company in the left navigation, then click Time > Policies. Click Edit policy on the policy for which you want to enable Photo ID.

Step 2: Confirm Time Clock or Kiosk Is Enabled

In Settings under Time tracking, confirm that Employee time clock and/or Kiosk mode is toggled on. Photo ID only applies to employees clocking in via Time Clock or Kiosk.

Step 3: Enable Photo ID

In Settings under Verification, toggle on Photo ID. Select when photos are required:

Clock in and out — employees take a photo at both events
Clock in only — employees take a photo at clock-in only
Clock in and out, start and end breaks — employees take a photo at clock-in, clock-out, and at the start and end of breaks

Step 4: Save

Click Save & finish. All employees assigned to this policy will now be required to use Photo ID when clocking in or out.

How Employees Use Photo ID (Mobile)

Step 5: Clock In with Photo ID

The employee taps Clock In. A camera screen appears using the front-facing camera. The employee centers their face in the frame and taps the shutter button. They can tap Retake or Use Photo to proceed. The photo is submitted for verification and the clock event is recorded.

The Raken app must have camera permission on the device. If prompted, allow camera access in device settings.

Reviewing Photo ID on the Web

Step 6: Navigate to Photo ID Review

Click Time in the left navigation, then click Review > Photo ID. All Photo ID events appear here — review flagged mismatches where the captured photo does not match the employee's profile photo.

Step 7: Schedule Summary Reports (Optional)

Click the Schedule/Send button in the top right corner to set up recurring Photo ID summary emails.

Step 8: Disable Summary Emails

Navigate to Time > Review > Photo ID. Click Schedule/Send, then select Delete on the verification reminder.

Troubleshooting & FAQ

Does Photo ID work with both Time Clock and Kiosk?

Yes. Photo ID is available for both Time Clock (individual device) and Kiosk (shared device) clock events.

What happens if the photo doesn't match?

The mismatch is flagged in Time > Review > Photo ID for administrator review. The clock event is still recorded — administrators review and act on mismatches from there.

Does Photo ID require a profile photo on file?

Yes. The employee must have a profile photo saved in Raken for AI matching to be effective. Without a reference photo, mismatches cannot be detected accurately.

Can I require photos only at clock-in?

Yes. Select Clock in only when enabling Photo ID in the Time Policy.

What camera permissions are required?

The Raken app must have camera permission. Enable in device settings: Privacy & Security > Location Services (iOS) or App permissions (Android).

Technical Specifications

Compatibility: iOS 15+, Android 10+ for field use; web app for review only
Offline Capability: No — requires an active connection
Plan Required: All plans (Time Clock add-on required)
Add-on Required: Time Clock add-on — contact your account manager to enable
Role Required: Account Administrator to enable; workers and Project Workers to use

Considerations

The Time Clock add-on is required. Contact your account manager to enable it.
Photo ID applies only to Time Clock and Kiosk events — not supervisor entries.
Employees must have a profile photo in Raken for AI matching to work effectively.
The Raken app must have camera permission on the device.
Mismatches are flagged for review but do not block the clock event.