Raken takes account security and data integrity seriously. To protect your account, Raken limits the number of devices that can be logged in simultaneously under a single set of credentials. If that limit is reached, you'll see an alert in the web app or mobile app — here's what it means and how to resolve it.
Quick Answer
If you see a credentials alert, it means the maximum number of concurrent device logins has been reached for your account. Contact your Account Administrator or Raken Support at help@rakenapp.com or +1 866-438-0646 to resolve it.
Alerts on the Raken Web App
If the maximum number of concurrent device logins is reached, you'll see a banner at the top of the page when you log into the Raken Web App. This banner is a notification to contact your Account Administrator or the Raken Support team. Once you reach out, your Account Administrator or a Raken Support rep can review your account configuration and help resolve the issue.
Alerts on the Raken Mobile App
If the maximum number of concurrent device logins is reached, you'll see an alert when you attempt to log into the Raken mobile app. To clear the alert and regain access, contact your Account Administrator or the Raken Support team. They can assist you in ensuring your account is configured properly so you can log in.
Troubleshooting & FAQ
What causes a credentials alert?
A credentials alert appears when too many devices are logged in simultaneously using the same Raken account. This can happen if you've logged in on multiple devices without logging out, or if your credentials are being used on devices you no longer use.
How do I resolve the alert?
Contact your Account Administrator or Raken Support. We can review the active sessions on your account and help clear the inactive devices so you can log in normally.
Can I prevent this from happening?
Yes. Log out of Raken on devices you're no longer using — especially older phones or shared devices. This helps keep your active session count within the limit.
Is this related to account security?
Yes. The concurrent device limit is a security feature designed to protect your account from unauthorized access. If you see this alert unexpectedly and didn't log in from multiple devices, contact Raken Support right away so we can review your account.
Technical Specifications
Compatibility: iOS 15+, Android 10+, and all major web browsers
Plan Required: All plans
Role Required: Any user with a Raken login
Considerations
The concurrent device limit applies per individual login — not per company account.
Logging out of unused devices is the best way to avoid triggering this alert.
If you see this alert unexpectedly, treat it as a potential security concern and contact Raken Support promptly.
Related Articles
More Questions?
Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!