Raken takes account security and data integrity seriously. To protect your account, Raken limits the number of devices that can be logged in simultaneously under a single set of credentials. If that limit is reached, you'll see an alert in the web app or mobile app — here's what it means and how to resolve it.

If you see a credentials alert:

If the maximum number of concurrent device logins is reached, you'll see a banner at the top of the page when you log into the Raken web app. Contact your Account Administrator or Raken Support to resolve it.

If the maximum number of concurrent device logins is reached, you'll see an alert when you attempt to log into the Raken mobile app. Contact your Account Administrator or Raken Support to regain access.

A credentials alert appears when too many devices are logged in simultaneously using the same Raken account. This can happen if you've logged in on multiple devices without logging out, or if your credentials are being used on devices you no longer use.

Contact your Account Administrator or Raken Support. We can review the active sessions on your account and help clear the inactive devices so you can log in normally.

Yes. Log out of Raken on devices you're no longer using — especially older phones or shared devices.

Yes. If you see this alert unexpectedly and didn't log in from multiple devices, contact Raken Support right away so we can review your account.

Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!