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How to Use Raken Kiosk

In this article, learn how to set up and use Raken Kiosk so your entire crew can clock in and out from one shared device on the jobsite, including equipment and classification capture at clock-in.

Written by Carolina Manos

Raken Kiosk turns any mobile device into a shared clock-in station for your entire crew. Workers find their name on the device, clock in and out, and log breaks — all without needing their own phone or Raken login. It's ideal for large crews or jobsites where individual devices aren't practical.


Quick Answer

To set up and use Raken Kiosk:

  1. Enable Kiosk mode in your Time Policy: Company > Time settings > Policies > Edit policy > Settings.

  2. Make sure Supervisor entries (detailed) is also enabled in the same policy — Kiosk requires it to function.

  3. Open the Raken mobile app on the shared device, select the project, and tap the Kiosk tool.

  4. Create a 4-digit PIN to lock the device in Kiosk mode.

  5. Workers select their name from the list and clock in or out.

Note: Kiosk does not require the Time Clock add-on. It requires Supervisor entries (detailed) to be enabled in the Time Policy. Kiosk is still part of Time Cards, which require the Performance Plan, not available on Basic.


Setting Up Kiosk on the Web

Step 1: Enable Kiosk Mode in Your Time Policy

Log into the Raken web app. Click Company in the left navigation, then click Time settings > Policies. Click Edit policy on the relevant policy. In Settings under Time tracking, toggle on Kiosk mode. Also confirm that Supervisor entries (detailed) is toggled on — this is required for Kiosk to function correctly. Click Save & finish.


Activating Kiosk in the Field (Mobile)

Once Kiosk mode is enabled in the Time Policy, a Project Administrator or Account Administrator can activate it on the shared device.

Step 2: Open the Kiosk Tool

Open the Raken mobile app on the shared device. Tap Project tools and select the project. Tap the Kiosk tool icon.

Step 3: Create a PIN

Enter a unique 4-digit PIN. This PIN locks the device in Kiosk mode and prevents workers from exiting to the main app.

Keep the PIN secure — only supervisors and administrators should know it. If forgotten, reset it via More > Settings > Profile in the Raken app.

Step 4: Kiosk Is Ready

The screen shows all employees assigned to the project. Workers can now clock in and out on the shared device. A sync status indicator appears below your name on the Kiosk main screen — showing when data was last synced and whether the sync was successful.


Using Kiosk in the Field (Workers)

Step 5: Select Your Name

The worker taps their name from the list on the Kiosk screen.

Step 6: Clock In or Out

Tap Clock In to start the shift or Clock Out when done. Workers can also log breaks, select a cost code, and select a shift if those options are enabled in the Time Policy. If equipment and/or classification selection is enabled for the policy, workers select those at clock-in too — see "Equipment and Classification at Clock-In" below.

If Photo ID is enabled, workers will be prompted to take a photo at clock-in/out for identity verification. If Clock questions are enabled, workers will be prompted to answer the configured questions. Note: Photo ID and Clock questions require the Time Clock add-on.

If Enforce break lockout is turned on for a break type, a worker cannot end that break and clock back in on Kiosk until the minimum duration has elapsed — they'll see a message explaining how much longer to wait. A supervisor can override this from Supervisor Clock only. See How to Create Breaks for Time Policies in Raken for full details.


Equipment and Classification at Clock-In

Supervisors can enable equipment and classification capture right at clock-in on Kiosk — not just on supervisor-entered time cards.

  • Where it's turned on: Company > Time settings > Policies > Edit policy > Settings > Production section. Toggle on Allow employees to select classifications and/or Allow employees to select equipment and its cost code. These toggles apply to every clock surface on that policy — Kiosk, Time Clock, and Supervisor Clock alike, not just employee-facing ones.

  • Equipment has a dependency. The equipment toggle stays greyed out until Equipment Tracking is enabled at Company > Time Settings > Advanced. Turn on Equipment Tracking first, then the policy toggle becomes available. Classification has no such dependency.

  • Repeat per policy. Policies are company-level and the default policy is auto-assigned to new employees — a crew on a different policy won't see these fields until the same toggles are turned on for their policy too.

  • Mid-shift switching and active-punch edits for cost code, classification, and equipment are handled from Supervisor Clock, not from the Kiosk device itself — see How to Use Raken Time Clock for the full Switch vs. Edit breakdown.


Troubleshooting & FAQ

Is Kiosk available on the Basic plan?

No. Kiosk is part of Time Cards, which require the Performance Plan. It does not need the separate Time Clock add-on, but it does need the account to be on Performance in the first place. Basic plan accounts have neither Kiosk nor any other Time Card feature, they use Work Logs instead.

Does Kiosk require the Time Clock add-on?

No. Kiosk does not require the Time Clock add-on. To enable Kiosk, toggle on Kiosk mode in your Time Policy settings, and make sure Supervisor entries (detailed) is also enabled — Kiosk requires detailed entry mode to function. The Time Clock add-on is only required if you also want to use Photo ID, Clock questions, or Geofencing alongside Kiosk.

Do workers need a Raken login to use Kiosk?

No. Workers clock in and out by selecting their name from the shared device. No individual login is required.

What if the supervisor forgets the Kiosk PIN?

Reset it via More > Settings > Profile in the Raken mobile app.

Does Kiosk require location access?

Yes. The Kiosk device must have location access always enabled for Raken. Update in device settings: Privacy > Location Services (iOS) or App permissions > Location (Android).

Can I use Photo ID with Kiosk?

Yes — but Photo ID requires the Time Clock add-on. Enable Photo ID in the Time Policy's Verification section. See Raken Photo ID.

Can I use Kiosk and Time Clock at the same time?

Yes. Both Kiosk mode and Employee time clock can be enabled simultaneously within the same Time Policy.

What does the sync status indicator mean?

Kiosk caches all required data locally and syncs it in the background every 15 minutes. The sync status indicator on the Kiosk main screen shows the current sync state:

  • Green dot + "Last synced X min ago" — all data synced successfully

  • Red dot + "Last synced X min ago" — last sync attempt failed, but previously cached data is still available

  • Red dot + "Sync failed" — sync has never completed successfully on this device

  • "Syncing..." — sync is currently in progress

Clock in and out works normally even when the sync indicator shows red — the device uses cached data to complete the action.

Does Kiosk work on a slow or unreliable network?

Yes. Kiosk caches all required data (employees, cost codes, shifts, policies, etc.) locally on the device. Clock in and out actions use this cache and do not require a live network connection to complete. Data syncs back to the server automatically when connectivity is restored. Pull down on the Kiosk Clock screen to manually refresh the employee list.

A worker can't end their break on Kiosk even though it feels like enough time has passed — why?

Check the exact minimum duration configured on that break type in the Time Policy — break lockout enforces that value. If the worker genuinely needs to clock back in sooner, a supervisor must override it via Supervisor Clock; there is no way to override lockout from the Kiosk device itself.

I don't see equipment or classification options on Kiosk — why?

These fields are opt-in per Time Policy under Settings > Production. Confirm Allow employees to select classifications and/or Allow employees to select equipment and its cost code are turned on for that policy. Equipment additionally requires Equipment Tracking to be enabled first at Company > Time Settings > Advanced — the policy toggle stays greyed out until that's on.

Can a worker switch equipment or classification mid-shift on Kiosk?

Not from the Kiosk device directly — mid-shift switching and active-punch corrections for cost code, classification, and equipment are done from Supervisor Clock. See How to Use Raken Time Clock for the full Switch vs. Edit steps.


Technical Specifications

  • Compatibility: iOS 15+, Android 10+

  • Offline Capability: Yes — Kiosk caches all required data locally and syncs every 15 minutes. Clock in and out works even on slow or degraded networks.

  • Plan Required: Performance Plan (Kiosk is part of Time Cards). Not available on Basic. Equipment capture at clock-in additionally requires Equipment Tracking enabled.

  • Add-on Required: None for core Kiosk. Time Clock add-on required only for Photo ID, Clock questions, and Geofencing.

  • Role Required: Account Administrator or Project Administrator to enable; workers use without a login


Considerations

  • Kiosk requires the Performance Plan, since it's part of Time Cards, but does not require the separate Time Clock add-on. Not available on Basic.

  • Kiosk requires Supervisor entries (detailed) to be enabled in the Time Policy.

  • Workers do not need a Raken login — they select their name from the shared device.

  • Location access must always be enabled on the Kiosk device.

  • The Kiosk PIN can be reset via More > Settings > Profile in the Raken mobile app.

  • Kiosk syncs data in the background every 15 minutes. A green dot means all data is current; a red dot means a sync issue occurred — clock in and out still works using cached data.

  • Photo ID, Clock questions, and Geofencing require the Time Clock add-on and must be enabled via the Verification section of the Time Policy.

  • If break lockout is enabled for a break type, only Supervisor Clock can override an early clock-in on Kiosk — there's no override available on the shared device itself.

  • Equipment and classification at clock-in are opt-in per Time Policy (Settings > Production section) and apply the same way across Kiosk, Time Clock, and Supervisor Clock. Equipment additionally requires Equipment Tracking enabled first.

  • Mid-shift switching and active-punch Edit for cost code, classification, and equipment are handled through Supervisor Clock — not directly on the Kiosk device.


More Questions?

Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!

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