Raken is designed for efficient data capture in the field and seamless delivery of that data back to the office. Because of that, Raken works when used on both the mobile and web apps in conjunction. Review the list of supported platforms below to make sure you're getting the most from your Raken experience on your browser or iOS/Android device.

iOS Supported Versions

  • Supported OS Versions: iOS 12.0 or iPadOS 12.0 (iPad only) or later

  • Unsupported devices: iPhone 5 32-bit ARMv7s - 2012, iPad Retina (4G) 32-bit ARMv7s - 2012, iPhone 5c 32-bit ARMv7s - 2013

  • Raken iOS App: Apple App Store

How to Update

For Apple devices, you can update your device by navigating to Settings > General > Software Update. For more information on updating your device, see Apple's support article.

Note: If your device is issued and managed by your company, you may need to contact your IT department to perform the update.

Android Supported Versions

How to Update

For steps on how to update your device to a later version of Android, see Google's support article on checking and updating your Android version.

What happens if my device is using an unsupported version?

We continuously release updates to the Raken app with new features and enhancements. If you are still running an older version, you will no longer be able to receive these app updates with the latest features and fixes.

Web App Supported Browsers

We officially support versions of the following browsers from the past year on the Raken Web App:

If you use Raken on an older version of the above browsers, browsers not listed, or a browser extension that modifies your user agent, you may be unable to use Raken. In order to ensure the best possible Raken experience, including all the latest features and security updates, please make sure your browser and operating system are up-to-date.

Download the Raken Mobile App

Using the Raken Web App

Setting Up Your Raken Account

More Questions?

Feel free to email us or call us at +1 866-438-0646.
We're always glad to answer your questions!

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