Note: Your login credentials include your email that your administrator used to invite you to your account. You will set up your password upon your first login - it is case sensitive! If your credentials aren’t working for you, reset your password with the link provided, or contact us!
When you open the app for the first time, you will be given two options:
- 'Get Started' - this button will create a brand new 'Company' and will start a trial account
- 'Sign In' - Select this option if you have an existing account or someone has invited you to join an existing company account,
Tip: It may be tempting to sign up for a Raken Trial through the 'Get Started' button if you cant log in or aren't sure which option to select - if someone has invited you, reach out to them or our support team if you aren't sure!
Feel free to email us or call us at +1 866-438-0646.
We're always glad to answer your questions!