Connecting QuickBooks Online to Raken is quick — you authorize the connection, and your Raken Customer Success team handles the rest. This article walks you through the connection step itself.

Quick Answer

To connect QuickBooks Online to Raken:

Go to Company > Integrations > QuickBooks Online
Click + Connect and sign in with your QuickBooks Online credentials
Approve the connection — your CS team will complete the rest of the setup

How to Connect Your QuickBooks Online Account

Step 1: Navigate to Integrations

Log into the Raken web app. Click Company in the left side navigation, then click Integrations.

Step 2: Open the QuickBooks Online Tile

Click the QuickBooks Online tile to open the integration page.

Step 3: Connect Your Account

Click the orange + Connect button in the top right corner. You will be redirected to QuickBooks Online to authorize the connection. Sign in with your QuickBooks Online credentials and approve the access request. Once approved, you will be redirected back to Raken.

Step 4: Your CS Team Takes It From Here

Once connected, your Raken Customer Success Manager will reach out to schedule your onboarding. During onboarding, your CS team will:

Review your current Raken setup (pay types, cost codes, time policies)
Match and import your existing QuickBooks Online records into Raken (Projects, Employees, Vendors, Pay Types, Cost Codes)
Configure your sync settings — which record types sync automatically going forward
Validate the first sync and confirm everything is working correctly
Set the integration to Active once setup is complete

This matching and import step only applies to records that already existed in QuickBooks Online before the integration was set up. Once setup is complete and the integration is Active, anything new you create in QuickBooks Online afterward — a new Project, Employee, Vendor, Payroll Item, or Service Item — syncs to Raken automatically, typically within about 30 minutes, with no manual step required, as long as that record type's sync is enabled on your account.

You can view your integration settings and linked records at any time from Company > Integrations > QuickBooks Online, but configuration changes are handled by your CS team.

What Syncs from QuickBooks Online to Raken

A quick summary — for full details on how each sync type works, see Raken + QuickBooks Online Integration.

Projects — QBO Projects import as Raken Projects
Employees — QBO Employees import as Raken Workers
Vendors / 1099 contractors (optional) — QBO Vendors with the 1099 box checked import for contractor time tracking. About half of connected accounts choose not to enable this.
Pay Types (optional, import-only) — QBO Payroll Items import as Raken Pay Types
Cost Codes (optional, import-only) — QBO Service Items import as Raken Cost Codes. These always import as company-level codes — QuickBooks Online only supports one company-wide Service Items list, so this applies even if your Raken cost codes are currently set up at the project level.

Note: Only QuickBooks Online Projects sync as Raken Projects — Customers do not. Make sure your jobs are set up as Projects in QuickBooks Online.

Note: Worker classifications do not sync in either direction.

Troubleshooting & FAQ

Why is my integration showing as Paused after connecting?

This is expected — see the full explanation and what happens next in Raken + QuickBooks Online Integration.

I connected my QBO account but nothing has imported yet. What do I do?

If your onboarding session with CS hasn't happened yet, that's expected — the initial matching and import of your existing records is handled during that session. If onboarding is already complete and the integration is Active, new records created in QuickBooks Online should sync automatically within about 30 minutes (for record types you've enabled); if something is still missing after that, email help@rakenapp.com.

Can I configure the integration myself?

Initial configuration is CS-managed to ensure accuracy — see Raken + QuickBooks Online Integration for the full explanation, including what changed if you previously had self-service access.

Considerations

Requires the Performance Plan and QuickBooks Online Plus, Advanced, or Intuit Enterprise Suite.
Onboarding is CS-managed. You connect your account; your CS team completes the one-time matching of existing records. After that, new records sync automatically for any record type you've enabled.
Cost Codes always import as company-level codes, never project-level — plan for some reconciliation during onboarding if your existing codes are project-specific.
For full sync mechanics, migration status, and the complete FAQ, see Raken + QuickBooks Online Integration.

Getting Started with the Raken + QuickBooks Online Integration