Your Raken billing account is managed through a secure billing portal. From there you can make payments, update your payment method, and give others in your organization access to billing — all without contacting support.
Quick Answer
To access your billing portal: log into the Raken web app > Company > Billing > Account management.
How to Make a Payment
Log into the Raken web app.
Click Company in the left side navigation.
Click Billing.
Click Account management.
In the Invoice column, click your most recent invoice.
Click Make a payment and follow the prompts.
You can pay by credit card, debit card, or bank account. To avoid interruptions, set up automatic billing from the same page.
How to Update Your Payment Method
Log into the Raken web app.
Click Company in the left side navigation.
Click Billing.
Click Account management.
On the right side of the page, locate your current payment method.
Click Need to Change Payment Method and select your new payment type.
Enter the new payment details and save.
How to Give Someone Else Access to Billing
If someone in your organization needs access to billing but doesn't have a Raken account, you can set them up using your company email address.
Log into the Raken web app.
Click Company in the left side navigation.
Note the email address listed on Company > Company info — you'll need this in a moment.
Click Billing, then click Account management.
Click your profile icon in the top right corner of the billing portal and click Log out.
On the login page, click Create an account.
Enter the company email address noted in Step 3.
An activation email will be sent to that address — follow the instructions to activate the billing account.
Once set up, that person can log into the billing portal directly without needing a Raken login.
Frequently Asked Questions
Who can access the billing settings in Raken?
Only Account Admins can access Company > Billing in the Raken web app.
What payment methods are accepted?
Raken accepts credit cards, debit cards, and bank account (ACH) payments.
Can I set up automatic payments?
Yes — automatic billing can be configured from the billing portal under Account management.
I can't find the Billing option in Company settings.
Billing is only visible to Account Admins. If you don't see it, contact your Account Admin to make changes.
Considerations
Only Account Admins can access billing settings in Raken.
Billing is managed through a secure third-party portal — Raken does not store payment information directly.
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More Questions?
Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!