When something goes wrong on a jobsite, having a complete, timestamped incident record can make the difference between a manageable situation and a serious liability. Raken's Incident Tracking lets your team document incidents in detail right from the field — so your records are accurate, thorough, and ready for review whenever they're needed.
Quick Answer
To report an incident in Raken:
Open your project and navigate to Safety & QC > Incidents.
Click or tap + Incident.
Fill in the incident details — type, date, people involved, description, and attachments — and save.
How to Report an Incident on the Web
Step 1: Navigate to Incidents
Log into the Raken web app. Click Projects in the left side navigation and select your project. In the project left side menu, click Safety & QC, then click Incidents.
Step 2: Create a New Incident
Click the orange + Incident button in the top right corner.
Step 3: Select the Incident Type
Choose the incident type that best describes the event — for example, Near Miss, First Aid, Recordable Injury, Property Damage, Equipment Failure, or Environmental. The type determines how the incident is categorized in reports.
Step 4: Fill in the Incident Details
Complete the incident record with as much detail as possible:
Date and time — when the incident occurred
Location — where on the project it happened
People involved — employees or workers involved in the incident
Description — a clear narrative of what happened
Contributing factors — root cause or contributing conditions
Corrective actions — what steps are being taken to prevent recurrence
Attachments — photos, files, or supporting documentation
Step 5: Save
Click Save to create the incident record. The record is stored in the project's Incidents section and is available in the incident report export.
How to Report an Incident on Mobile
Step 1: Navigate to Incidents
Open the Raken mobile app and tap Project Tools. Select your project. Tap Safety & QC, then tap Incidents.
Step 2: Create a New Incident
Tap the + button in the bottom right corner.
Step 3: Fill in the Details
Select the incident type, enter the date and time, location, people involved, and description. Attach photos directly from your device's camera or photo library.
Step 4: Save
Tap Save in the top right corner. The incident record syncs to the web app immediately and is available for review by your administrators.
Viewing and Managing Incidents
All incidents for a project are listed in the project's Safety & QC > Incidents section on the web app. Click any incident to open its full record, add follow-up notes, update the corrective action status, or attach additional documentation.
Incident reports can be exported from the project Reports dropdown to share with safety officers, insurance providers, or regulatory agencies.
Troubleshooting & FAQ
Can I submit OSHA reports directly from Raken?
Raken integrates with the OSHA Injury Tracking Application (ITA) to submit recordable incidents electronically. See the How to Integrate OSHA ITA with Raken article for setup instructions.
Who can see incident records?
Incident records are visible to all team members with access to the project. Administrators can view incidents across all projects from the company level.
Can I edit an incident after saving it?
Yes. Open the incident record and make your changes. All edits are timestamped and the full history is preserved.
Is there a way to track the total number of incident-free days?
Incident counts from Raken feed into your Safety & QC Insights dashboard, where you can track trends over time across your projects.
Technical Specifications
Compatibility: iOS 15+, Android 10+, and all major web browsers
Offline Capability: Yes — incidents can be created offline on mobile and sync on reconnect
Data Format: PDF and CSV export available
Plan Required: All plans
Role Required: All project users can log incidents; Account or Project Administrator to manage and export
Considerations
No plan restrictions apply — Incident Tracking is available on all Raken plans.
Document incidents as soon as possible after they occur to ensure accuracy — details fade quickly.
For OSHA-recordable incidents, use the OSHA ITA integration to submit records directly without re-entering data.
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More Questions?
Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!