Pay types in Raken define how employee hours are categorized on time cards — Regular Time, Overtime, Double Time, and any custom types your organization uses. Configuring the right pay types inside your Time Policy ensures every time card is ready for accurate payroll processing.
Quick Answer
To create pay types for a Time Policy:
Click Company in the left navigation, then click Time > Policies.
Click Edit policy on the policy you want to update.
Click Pay types in the policy left navigation.
Toggle existing pay types on or off, or click + Add pay type to create a new one.
Click Save.
At least two pay types must be active at all times to support overtime rule calculations.
Step-by-Step Instructions
This feature is available on the Raken web app only.
Step 1: Navigate to Pay Types
Log into the Raken web app. Click Company in the left navigation, then click Time > Policies. Click Edit policy on the policy you want to configure, then click Pay types in the policy left navigation.
Step 2: Review Default Pay Types
Default pay types include: Regular Time (RT), Overtime (OT), Double Time (DT), Drive Time, Hazard Pay, and New York Overtime (NY OT). Custom pay types can be added to meet your organization's specific needs.
Step 3: Activate or Deactivate Pay Types
Click the toggle next to any pay type to activate or deactivate it. Only active pay types appear on time cards for employees assigned to this policy. At least two must remain active at all times.
Note: If a pay type's toggle appears grayed out, it is currently referenced by an active overtime rule and cannot be toggled off until it is removed from that rule first. Navigate to Overtime rules in the policy left navigation to review and update your rules before deactivating the pay type.
Step 4: Add a Custom Pay Type
Click + Add pay type, enter a name, and configure its settings. Click Save.
Step 5: Edit an Existing Pay Type
Click the ellipsis (...) menu next to any pay type and select Edit. Update the name or settings as needed.
Step 6: Save
Click the orange Save button. The updated pay type settings apply to all future time cards for employees assigned to this policy.
Troubleshooting & FAQ
Why must at least two pay types be active?
Pay types work with overtime rules — you need at minimum a standard type (RT) and one overtime type (OT) for the overtime rule to categorize hours correctly.
Do pay type changes apply to existing time cards?
No. Changes apply only to time cards created after the change is saved.
Can employees manually select a pay type on their time card?
Yes, via the ellipsis (...) menu on the time card form. In most cases Raken assigns pay types automatically based on overtime rules — manual selection is available as an override when needed. If an employee manually overrides a pay type in a way that conflicts with the overtime rules, a banner will appear on the Time page so Account Admins can identify and review manually adjusted timecards.
What is the difference between pay types and overtime rules?
Pay types define the categories of time (RT, OT, DT, etc.). Overtime rules define the thresholds that determine when each pay type is applied. Both must be configured for automatic overtime calculation to work.
Why is the toggle for OT or DT grayed out?
A grayed-out toggle means that pay type is currently referenced by an active overtime rule — it cannot be deactivated until it is removed from the rule first. Go to Overtime rules in the policy left navigation, remove the pay type from the rule, then return to Pay types and toggle it off. Note: removing OT or DT from your overtime rule means hours will no longer automatically categorize into that pay type.
Can I prevent employees from manually selecting OT or DT on their time cards?
Not while those pay types are active in your overtime rules. If OT and DT are part of your overtime rule, they must remain active — which means employees can manually select them via the time card ellipsis menu. There is no permission setting to restrict manual pay type selection while keeping OT rules active. The best available workaround is to use the review banner on the Time page — when an employee manually overrides a pay type out of line with the OT rules, a banner appears for Account Admins to identify and review manually adjusted timecards before approving. This is a Feature Enhancement request — submit via Salesforce/JPD if the customer wants this tracked. Confirmed by Landon Cline and Dennis Torculas, May 14, 2026.
Technical Specifications
Compatibility: Web app only
Offline Capability: No — requires an active connection
Plan Required: All plans
Add-on Required: None
Role Required: Account Administrator only
Considerations
Only Account Administrators can create and edit pay types.
At least two pay types must be active at all times to support overtime rule calculations.
Pay type changes apply to future time cards only.
If a pay type toggle is grayed out, it is referenced by an active overtime rule. Remove it from the rule first, then deactivate it.
There is no way to prevent employees from manually selecting active pay types. Use the review banner on the Time page to catch manual overrides before approving payroll.
Pay type selection on time cards is accessed via the ellipsis (...) menu, not the main form.
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More Questions?
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