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Getting Started With Messaging in Raken

Learn about our feature that helps connect teams in the field and office.

Carolina Manos avatar
Written by Carolina Manos
Updated over 8 months ago

Tracking down text messages, phone calls, and emails is a headache and can put your projects at risk without a clear history of communication. Raken messaging streamlines your project and company communication - keeping it one, easy to use and searchable place.

Overview

We know here at Raken that communication is vital to the success of a project. Effective communication can be exceedingly difficult with team members spread out across projects and even others stuck in the office doing paperwork. With this in mind, we have added a new messaging feature to the app.

Accessing Messaging on the Web

Raken messaging is free for your entire team and already included in your subscription. Initially, the feature won’t be visible to your field teams from the mobile app until a Project Admin or Account Admin enables it from the web.

  1. Log into the Raken Web App.

  2. Click the messaging bubble found in the top right corner of the page.

  3. Create a new channel by clicking on the + button found on the left side of the page.

  4. Select the team members for the new chat thread.

    1. Add your whole company for topics such as company announcements, scheduling, or safety.

    2. Or add specific team members for channels by the crew, trade, or project

      1. Once a message thread is started you can stay connected with colleagues through text, photos, and files. You can track message status and easily recall past conversations using the search tool.

Accessing Messaging on mobile

Once you’ve enabled messaging for your team, messaging is visible from your projects list in the top right corner.

  • Receive and respond to messages

  • Get notified with push notifications

  • Create new channels or send direct 1:1 messages

  • Add new team members to an existing channel
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Enabling notifications on iOS

  1. Tap on the Settings icon on your Home Screen.

  2. Scroll to find and tap on Raken

  3. Tap on Notifications

  4. Toggle Allow Notifications

Enabling notifications on Android

No permission or setup is required for Android. They are enabled by default.

More Questions?

Feel free to email us or call us at +1 866-438-0646.
We're always glad to answer your questions!

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