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Getting Started With Messaging

Getting Started With Messaging

Learn about our feature that helps connect teams in the field and office.
Carolina Manos avatar
Written by Carolina Manos. Updated over a week ago

Tracking down text messages, phone calls, and emails is a headache and can put your projects at risk without a clear history of communication. Raken messaging streamlines your project and company communication - keeping it one, easy to use and searchable place.

Overview

We know here at Raken that communication is vital to the success of a project. Effective communication can be exceedingly difficult with team members spread out across projects and even others stuck in the office doing paperwork. With this in mind, we have added a new messaging feature to the app.

Turning on Messaging

Raken messaging is free for your entire team and already included in your subscription. Initially, the feature won’t be visible to your field teams from the mobile app until a Project Admin or Account Admin enables it from the web.

Steps to turn on messaging:

1. Go to https://app.rakenapp.com/messaging

2. Click Enable Messaging

Accessing Messaging on the web

From the web, you can easily set up channels and groups for your team, so they don’t have to.

Steps:

  1. Create a new channel by clicking on the + button.

  2. Add team members and edit your channel name.

    • Add your whole company for topics such as company announcements, scheduling, or safety.

    • Or add specific team members for channels by the crew, trade, or project

  3. Send messages, photos, and files

  4. See when messages are sent, received, and read

  5. Search through your channel history for previous conversations and threads

Accessing Messaging on mobile

Once you’ve enabled messaging for your team, messaging is visible from your projects list in the top right corner.

  • Receive and respond to messages

  • Get notified with push notifications

  • Create new channels or send direct 1:1 messages

  • Add new team members to an existing channel

Enabling notifications on iOS

Steps:

  1. Tap on the Settings icon on your Home Screen.

  2. Scroll to find and tap on Raken

  3. Tap on Notifications

  4. Toggle Allow Notifications

Enabling notifications on Android

No permission or setup is required for Android. They are enabled by default.

Please contact us if you don't see the new feature in your app. We are applying these changes gradually and not to all clients simultaneously to avoid any issues. Thank you for your understanding!

As always, if you need help, please reach out to our fantastic support team, and we will assist.

More Questions?

Feel free to email us or call us at +1 866-438-0646.
We're always glad to answer your questions!

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