Something not looking right in Raken? Lost your password and can't get into your account? We're here to help! Please feel free to reach out to us with any questions you may have about your account.
Contacting Raken Support
Our Award Winning Support team is available on weekdays from 7 am to 4 pm Pacific Time to help you out with any questions you may have.
Feel free to reach us using the methods below.
Chat - You can chat directly with a support manager and get a response in under five minutes.
Visit our Support Page.
Click the Support chat link found near the center of the page.
Email - You can send us an email to get in touch with our support team. We typically respond within 5 minutes during business hours.
Phone - You can call us at +1 866-438-0646 anytime. If we don't pick up, leave a message and we'll give you a call back as soon as we're available.
Resetting Your Account Password
From the login screen in the mobile app or website, click on the Forgot Password link.
Enter the email address associated with your Raken account and press Continue.
Check your email for an email from Raken with a link for you to create a new password.
Didn't Receive the Email?
If you haven't received the email within a few minutes, please check your spam folder. If you still can't find an email from Raken, it’s possible that you unsubscribed in the past. In that case, simply send us a message using our chat tool, and we will manually reset your password for you.
Monitoring for Open Incidents
If you ever notice anything unusual with your account, know that we've got you covered with a dedicated system to ensure your experience is smooth. Simply visit our Statuspage, where we provide real-time updates on any issues currently under our attention.
Furthermore, our customer support team is readily available through chat, email, or phone to assist you, and they'll ensure you're promptly informed when any incidents are successfully resolved.
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More Questions?
Feel free to email us or call us at +1 866-438-0646.
We're always glad to answer your questions!