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Project Photos

How To Find and Manage Your Project Photos on the Raken Web App

Written by Carolina Manos

The Raken Gallery gives you a single view of every photo, PDF, and document uploaded to a project — organized by date and easy to search, download, or share. Photos appear in the Gallery automatically when captured through Daily Logs (Notes, Work Logs, or Attachments), Checklists, or Observations — each one labeled with its Source so you always know where it came from. There is no way to upload directly to the Gallery.


What Is the Gallery?

The Gallery is a read-only collection of every photo and file attached to a project over time. It is not an upload destination — it is a consolidated view. Photos and files added through any of the following areas appear in the Gallery automatically:

  • Notes — attach photos to a daily note

  • Work Logs — attach photos to a work log entry

  • Attachments — attach files directly to the daily report

  • Checklists — photos attached to a signed checklist

  • Observations — photos attached to a saved observation

Every photo in the Gallery shows its Source — the area it was originally captured in — so you can tell at a glance where an image came from, even when viewing it from the consolidated Gallery. Every Gallery item, regardless of source, is searchable by file name, description, and tags.

Five exceptions: photos attached to a per diem entry, a payroll note, an Incident, a Certification, and a user's avatar/profile photo are intentionally excluded from the Gallery — they stay only in their original record. Incident photos are excluded specifically due to their potential to contain sensitive personal or health-related information; Certifications and avatar photos are excluded because they're account-level or profile assets rather than jobsite media.


How to View the Gallery

  1. Open your project in the Raken web app, or tap into the project on mobile.

  2. Click or tap Gallery — in the left navigation menu on web.

  3. Use the Source filter to narrow results down to photos from a specific area — for example, only photos captured in Checklists or Observations. On web, this is in the Gallery Filters modal; on mobile, it's in the Filter gallery sheet.

  4. Scroll to browse photos, PDFs, and documents organized by date.

  5. Click or tap any file to view it in full screen. On web, the file's Source displays in the info panel; on mobile, it displays on the photo detail screen.

  6. To download, click the download icon at the top right (web).

  7. To edit a file name or add a description, open the file in full screen and click the pencil icon in the top right (web).

Checklist and Observation photos appear retroactively — your entire project history, including archived and inactive projects, not just new photos going forward. Only signed checklists and saved (non-draft) observations are included; unsigned checklists and unsaved observations won't show their photos in the Gallery.

Delete is disabled for Checklist and Observation items in the Gallery — by design, these photos stay permanently tied to their originating record and can only be removed from there. Delete is unchanged for photos from Notes, Work Logs, and Attachments.


Troubleshooting & FAQ

I don't see an upload button in the Gallery — how do I add photos?

There is no upload button in the Gallery — this is by design. Upload photos through Notes, Work Logs, Attachments, Checklists, or Observations. They will appear in the Gallery automatically once uploaded.

Why are some photos missing from the Gallery?

Photos appear in the Gallery once they're attached through Notes, Work Logs, Attachments, a signed Checklist, or a saved Observation. Photos taken outside of Raken, not yet attached anywhere in the project, or still sitting in a draft (unsigned) Checklist or an unsaved Observation, will not appear. Photos attached to a per diem entry, a payroll note, an Incident, a Certification, or a user's avatar/profile photo are also intentionally excluded — these are not a Gallery bug.

Why aren't Incident photos included in the Gallery?

This is intentional, not a gap. Incident photos can contain sensitive personal or health-related information, so they're kept out of the consolidated Gallery view and stay only within the Incident record itself, where access is more controlled. This is the same reasoning behind excluding per diem and payroll note attachments, which can carry sensitive payroll information.

Why aren't Certification photos or avatar/profile photos included in the Gallery?

These are account-level or profile assets rather than jobsite media, so they're kept out of the project Gallery and stay within their own record — a Certification, or a user's profile. This is a different reason than the Incident, per diem, and payroll note exclusions, which are about sensitive content rather than where the asset belongs.

Will my older Checklist and Observation photos show up in the Gallery, or only new ones?

All of them, including in archived and inactive projects. This applies to your entire project history, not just photos captured after this update. Only signed checklists and saved observations are included; drafts and unsaved observations are excluded.

What does the Source label on a photo mean?

Source shows exactly where a photo was originally captured or attached — for example, a Work Log, a Checklist, or an Observation — so its origin stays visible even when you're viewing it from the consolidated Gallery rather than the original record.

Can I filter the Gallery by where a photo came from?

Yes — on web, use the Source filter in the Gallery Filters modal; on mobile, use the Filter gallery sheet. Either way, you can narrow results to a specific area, such as Checklists or Observations, instead of scrolling through every photo on the project.

Can I delete a Checklist or Observation photo from the Gallery?

No — Delete is intentionally disabled for Checklist and Observation items when viewed from the Gallery. These photos are tied permanently to their originating checklist or observation and can only be removed by editing that record directly. This is by design, not a missing permission or a bug.

Can I see a Gallery photo even if I don't have access to open the checklist or observation it came from?

Yes. Gallery visibility is governed by your access to the Gallery itself, not by whether you can open the specific record a photo came from. If you can view the project's Gallery, you'll see every photo in it, including ones captured in a Checklist or Observation you may not otherwise have permission to open.

Can I click a Gallery photo to jump to the checklist or observation it came from?

Not currently — linking a Gallery item back to its originating record isn't part of this release. You can see the photo and its Source label in the Gallery, but opening the original Checklist or Observation from there isn't supported yet.


Considerations

  • Checklist and Observation photos in the Gallery are on for every plan and subscription type, including trial and Starter accounts, and for every role — there's nothing to configure or enable.

  • Live on both web and mobile. No separate customer action is needed on mobile — this shipped as part of a previous mobile app update.

  • Delete is disabled for Checklist and Observation items in the Gallery specifically — these stay tied to their originating record. Delete still works normally for Notes, Work Log, and Attachment photos.

  • Gallery access, not record access, governs visibility. A user who can view the project Gallery sees every photo in it, even ones from a Checklist or Observation they don't have permission to open directly.

  • Per diem, payroll note, Incident, Certification, and avatar/profile attachments are intentionally excluded from the Gallery and will not appear, regardless of plan or role — Incident photos specifically because of their potential to contain sensitive personal or health-related information; Certifications and avatar photos because they're account-level assets, not jobsite media.

  • Deep-linking from a Gallery photo back to its originating Checklist or Observation record is not currently supported.

  • Every Gallery item is searchable by file name, description, and tags, regardless of source.

  • Performance Plan: bulk download all project photos and attachments at once using the download button at the top of the Gallery page.


More Questions?

Feel free to email us or call us at +1 866-438-0646. We're always glad to answer your questions!

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