Raken takes account security and data integrity seriously. To protect your account, Raken limits the number of devices that can be logged in simultaneously under a single set of credentials. If that limit is reached, you'll see an alert in the web app or mobile app — here's what it means and how to resolve it.
Quick Answer
If you see a credentials alert or a "conf account" message:
The maximum number of concurrent device logins has been reached for your account.
Contact your Account Administrator or Raken Support — do not attempt to resolve this on your own.
We'll review your account and clear inactive sessions so you can log in.
Alerts on the Raken Web App
If the maximum number of concurrent device logins is reached, you'll see a banner at the top of the page when you log into the Raken web app. Contact your Account Administrator or Raken Support to resolve it. Do not attempt to clear sessions yourself.
Alerts on the Raken Mobile App
If the maximum number of concurrent device logins is reached, you'll see an alert or a "conf account" message when you attempt to log into the Raken mobile app. Contact your Account Administrator or Raken Support to regain access.
Troubleshooting & FAQ
What does "conf account" mean?
"Conf account" is an alert that appears on the Raken mobile app when the maximum number of concurrent device logins has been reached for your login credentials. It means your account is temporarily blocked from logging in on additional devices. Contact Raken Support to resolve it — do not attempt to log out of other devices yourself, as this requires account-level access.
What causes a credentials alert?
A credentials alert appears when too many devices are logged in simultaneously using the same Raken account. This can happen if you've logged in on multiple devices without logging out, or if your credentials are being used on devices you no longer use.
How do I resolve the alert?
Contact your Account Administrator or Raken Support at support@rakenapp.com or call 866-438-0646. We can review the active sessions on your account and clear the inactive devices so you can log in normally.
Can I prevent this from happening?
Yes. Log out of Raken on devices you're no longer using — especially older phones or shared devices — before they accumulate.
Is this related to account security?
Yes. If you see this alert unexpectedly and didn't log in from multiple devices, contact Raken Support right away so we can review your account for unauthorized access.
Technical Specifications
Compatibility: iOS 15+, Android 10+, and all major web browsers
Plan Required: All plans
Role Required: Any user with a Raken login
Considerations
The concurrent device limit applies per individual login — not per company account.
Do not share your Raken login credentials with other users. Each employee should have their own login.
If you see this alert unexpectedly, treat it as a potential security concern and contact Raken Support promptly.
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More Questions?
Feel free to email us at support@rakenapp.com or call us at 866-438-0646. We're always glad to answer your questions!