How to Enable and Manage Project Level Time Policy Exceptions

Sometimes a project has unique time tracking requirements that don't match your employees' default Time Policy — different overtime rules, break types, or pay structures. Project Level Time Policy Exceptions let you assign a different policy to a specific project, overriding each employee's default without changing their company-wide assignment.

To enable project level Time Policy exceptions:

This feature is only available on the Raken web app.

Log into the Raken web app. Click Company in the left side menu. Click Time, then click Advanced.

Click the Always follow time policies dropdown and select Enable project level exceptions. Click the orange Save button.

Once enabled, you can assign a specific Time Policy to any project. When an employee works on that project, the project-level policy overrides their default company policy for time cards on that project only.

Click Projects in the left side menu. Select the project you want to assign a policy to. Scroll down in the project left side menu and click Settings, then click General.

Click the dropdown in the Project time policy section. Select the Time Policy you want to apply to this project. Click the orange Save button in the top right corner.

The selected policy will now apply to all employees working on this project — overriding their individual default policy for time cards created on this project.

You can also set a default Time Policy on a project template so that all projects created from that template automatically use the correct policy.

Click Company in the left side menu. Click Project templates. To edit an existing template, click the ellipsis (...) menu to the right of the template name and select Edit. To create a new template, click + New project template in the top right corner.

Click General in the template left side menu. Click the dropdown in the Time policy section and select the policy. Click the orange Save button. All new projects created from this template will automatically have the Time Policy applied.

To apply the template's Time Policy to existing projects, click the ellipsis (...) menu to the right of the template and select Apply to projects. Select the relevant projects and click Apply.

When employees capture time on projects with policy exceptions, their time cards may be flagged during the review process. This happens when different policies have different overtime rules, which can create discrepancies in overtime allocation across a pay period.

The Manually allocate hours toggle is available to Account Administrators in the Time review page to address and adjust any discrepancies that arise when employees work across multiple policies in one pay period.

Yes. When a project-level Time Policy exception is assigned, it overrides the default policy for all employees working on that project — regardless of their individual policy assignment.

A warning banner may appear in the Time tab: "Employees have used multiple time policies in the week." Review those employees' time cards carefully before approving. Use the Manually allocate hours toggle if overtime needs to be adjusted.

Yes. Navigate to the project's Settings > General and change the Project time policy dropdown back to the default or to a different policy.

Yes. Project level exceptions must be enabled first under Company > Time > Advanced. Without this enabled, the Project time policy dropdown in project settings will not be available.

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