Sometimes a project has unique time tracking requirements that don't match your employees' default Time Policy — different overtime rules, break types, or pay structures. Project-Level Time Policy Exceptions let you assign a different policy to a specific project, overriding each employee's default without changing their company-wide assignment.
Quick Answer
To enable and use project-level Time Policy exceptions:
Click Company in the left navigation, then click Time > Advanced.
Change Always follow time policies to Enable project level exceptions, then click Save.
Navigate to the project: Projects > [select project] > Settings > General.
Select a policy from the Project time policy dropdown and click Save.
This feature is available on the Raken web app only.
Enabling Project-Level Exceptions
Step 1: Navigate to Advanced Time Settings
Log into the Raken web app. Click Company in the left navigation, then click Time > Advanced.
Step 2: Enable Project Level Exceptions
Click the Always follow time policies dropdown and select Enable project level exceptions. Click Save.
Once enabled, you can assign a specific Time Policy to any project. When an employee works on that project, the project-level policy overrides their default company policy for time cards on that project only.
Assigning a Time Policy to a Project
Step 3: Navigate to Project Settings
Click Projects in the left navigation. Select the project you want to configure. Click Settings in the project left navigation, then click General.
Step 4: Assign the Policy
Click the Project time policy dropdown and select the Time Policy to apply to this project. Click Save.
The selected policy will now apply to all employees working on this project — overriding their individual default policy for time cards created on this project.
Setting a Policy on a Project Template
You can also set a default Time Policy on a project template so all projects created from that template automatically use the correct policy.
Step 5: Navigate to Project Templates
Click Company in the left navigation, then click Project settings > Project templates. Click the ellipsis (...) next to a template and select Edit, or click + New project template.
Step 6: Set the Policy on the Template
Click General in the template left navigation. Select the policy from the Time policy dropdown and click Save. All new projects created from this template will automatically use this policy.
Step 7: Apply to Existing Projects (Optional)
Click the ellipsis (...) next to the template and select Apply to projects. Select the relevant projects and click Apply.
How Manually Allocated Hours Work
When employees capture time on projects with policy exceptions, their time cards may be flagged during review. This happens when different policies have different overtime rules, which can create discrepancies in overtime allocation across a pay period.
The Manually allocate hours toggle is available to Account Administrators in the Time review page to address and adjust any discrepancies that arise when employees work across multiple policies in one pay period.
Troubleshooting & FAQ
Does a project-level policy apply to all employees on that project?
Yes. When a project-level exception is assigned, it overrides the default policy for all employees working on that project — regardless of their individual policy assignment.
What if an employee works across projects with different policies in one pay period?
A warning banner appears in the Time tab: "Employees have used multiple time policies in the week." Review those employees' time cards carefully before approving. Use the Manually allocate hours toggle if overtime needs adjustment.
Can I remove a project-level exception once it's set?
Yes. Navigate to the project's Settings > General and change the Project time policy dropdown back to the default or a different policy.
Does this feature need to be enabled first?
Yes. Project-level exceptions must be enabled under Company > Time > Advanced before the Project time policy dropdown appears in project settings.
Technical Specifications
Compatibility: Web app only
Offline Capability: No — requires an active connection
Plan Required: All plans
Add-on Required: None
Role Required: Account Administrator only
Considerations
Project-level exceptions must be enabled in Company > Time > Advanced before they can be assigned to individual projects.
When a project-level policy is applied, it overrides the default policy for all employees on that project.
Employees working across projects with different policies in the same pay period may trigger the multiple time policies warning. Review their time carefully before approving.
Only Account Administrators can enable project-level exceptions and assign policies to projects.
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More Questions?
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